short term notice downtime

jenz

jenz

UNLOZE Founder
Leader
Oct 11, 2016
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I am very short on time due to being busy IRL and i understand that there has been lag issues since saturday. i plan therefore today still to put the servers offline for some testing. This might include several waves of downtime potentially not just today but also tomorrow or on other days.

I am sorry for your inconvience but it sure as hell is also inconvenient for myself.
 
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In worst case i might start with migrating the gameservers to another OVH datacenter around 23rd may. It depends on ovh and how the problems continue.
 
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I got a response from OVH customer support after filling out the information they demanded. They gave me instructions to follow which they hope will resolve the problem. When i get back to my apartment soon i will follow their instructions. They said if lag afterwards still continues i will have redo the same steps that i did yesterday and send them the results of that again. If that becomes necessary it means there will be more downtime for all servers again.
 
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Update on the situation: OVH said they will have a technician look at the actual problem. It sure feels surreal that OVH gives us actual customer support right now after going through years of experience with soyoustart's customer support (their daughter company).
 
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this reminds me of what i go through at work, you have to beat the underbosses (1st/2nd level support) and tell everyone the same shit 5 times before you get to the final boss (3rd level) who will actually give some helpful input or solution. anyhow thank you jenz
 
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jenz said:
Update on the situation: OVH said they will have a technician look at the actual problem. It sure feels surreal that OVH gives us actual customer support right now after going through years of experience with soyoustart's customer support (their daughter company).
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Will something new be added to the server, or will something be deleted?
 
the ovh technician said they finished their work. in the end they decided to replace the machines motherboard. Does that solve the problem? we will have to see if any lag continues over the next couple of days.
 
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Well we had more lag again. i did the only thing that there really is to do: i rebooted the machine into rescue mode, ran the commands again that the customer support requested the other two times and then responded to the ticket again explaining them the issue continues. Most likely we first get a response on monday. If they really cant do anything about this problem we will be forced to move to another OVH datacenter either in UK or france. And this is just assuming that we wont run into issues there either.
 
jenz said:
Well we had more lag again. i did the only thing that there really is to do: i rebooted the machine into rescue mode, ran the commands again that the customer support requested the other two times and then responded to the ticket again explaining them the issue continues. Most likely we first get a response on monday. If they really cant do anything about this problem we will be forced to move to another OVH datacenter either in UK or france. And this is just assuming that we wont run into issues there either.
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Give ot to the UK people. Give me the extra lower ping, and I'll be happier. :really:
 
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well fingers crossed for tomorrow. but you should not expect anything to be done by 16:00, maybe at 23:00 first. So essentially maybe its first good on tueseday. Otherwise we are already looking at other options however i really cant put any time into those before friday. so you unfortunatly need to be patient. we will probably end up extending vip even longer due to these issues. welp.
 
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OVH customer support wrote back to me literally 3 minutes before closing for today. At least they turned the problem into something that they officially recognize as a problem.



"thank you for the feedback.

We inform you that the difficulties you encountered are due to an accident currently taking place on our infrastructure.

You can also check all the details available at the moment:

https://bare-metal-servers.status-ovhcloud.com/incidents/jzhf9pv1lcb3

I invite you to use that link for any update, as it is managed directly by the technicians who are dealing with it.


As soon as the status changes to "closed", it will mean that the intervention has finished successfully, and the services will be back up and running without any required operation on your part.

We apologize for the inconvenience caused."
 
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